Question 1

What types of confectionery do you offer?

Accepted Answer

We carefully select confectionery made in France, crafted by passionate artisans who preserve traditional recipes.
Our pouches feature assorted mixes that change with the seasons, new arrivals, and our personal favorites.
A delightful balance of tender, crunchy, tangy, and melt-in-your-mouth textures, offering an experience full of nostalgia and surprises.
Each bite is a tribute to childhood memories and artisanal expertise.

Question 2

Are the sweets vegan or allergen-free?

Accepted Answer

Some confectionery products are gelatin-free or gluten-free, but we cannot guarantee the total absence of allergens.
A full list of ingredients and allergens is indicated in the "Confectionery Glossary" section, as well as in the confectionery description booklet provided with each Petit Pochon.

Question 3

Can a Petit Pochon be personalized?

Accepted Answer

Yes, and that’s actually our specialty!
Weddings, birthdays, baptisms, corporate events, guest gifts… every occasion is perfect for creating a Petit Pochon that reflects your style.
You choose the message, the sweets, and the quantity, we take care of the rest, with love and a touch of sweetness.
Customization is available starting from a minimum of 10 Petits Pochons.
Just write to us at lepetitpochonpro@gmail.com (mailto:lepetitpochonpro@gmail.com)or use our contact form, and we’ll get back to you promptly with a quote.

Question 4

How long do sweets keep?

Accepted Answer

Our sweets can be stored for several months if kept away from heat, humidity… and anyone with a sweet tooth.
But let’s be honest: once opened, they rarely last more than a few minutes 😋

Each Petit Pochon comes with a best-before date, but if you manage to resist until then, you have our deepest admiration!

Question 5

What are the delivery methods?

Accepted Answer

We offer several shipping options:
 • Free pick-up in Charny (77)
 • Delivery to a pick-up point (Mondial Relay)
 • Home delivery via Colissimo
Shipping costs depend on the delivery option you choose and are indicated at checkout.

Question 6

What are the delivery times?

Accepted Answer

Orders are shipped within 2 to 4 business days.
Shipping times depend on the chosen method (generally between 2 and 5 working days).

Question 7

Do you ship internationally?

Accepted Answer

We only ship to France, Luxembourg, Germany, and Italy.
For shipping to other countries, please contact us : lepetitpochonpro@gmail.com (mailto:lepetitpochonpro@gmail.com)

Question 8

Can I track my order?

Accepted Answer

Yes.
Once your order has been shipped, you will receive an email with a tracking number.
You can also check the status of your order in the "Order Tracking" section.

Question 9

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order as long as it has not been shipped.
Contact us promptly after your purchase.

Question 10

What payment methods are accepted?

Accepted Answer

We accept several payment methods:
- by credit card (secure payment via Stripe or Sumup)
- by bank transfer

Question 11

Do you accept returns?

Accepted Answer

Due to health regulations, we unfortunately cannot accept the return of food products, even unopened ones.
But if anything is not to your liking or if you encounter any problems, please don't hesitate to write to us. We will always do our best to ensure your experience remains as sweet as our confectionery.

Question 12

Where can I follow you?

Accepted Answer

Follow us on Instagram, Facebook and TikTok to discover our behind-the-scenes content, our new products and our Limited Editions!